Lead - Service Operations and Product Management
Skills
AdoptionData AnalyticsData ExchangeEvolutionModelingProduct EvolutionSnowflake Cloud
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7–10 years managing technology products in Supply Chain or Service Supply Chain environments
- Domain expertise in Supply Chain or Service Supply Chain
- Experience optimizing Order Management Inventory Spare Parts Planning Logistics Repair Planning and Distribution workflows
- Experience with RMAs or Field Engineering Tech Support or Field Deployments
- Ability to define and execute strategic product roadmaps and build business cases
- Experience with Agile Scrum including roadmap prioritization release planning backlog grooming and user stories
- Experience conducting discovery workflow analysis gap assessment and validation
- Experience managing releases updates and feature enhancements across the product lifecycle
- Ability to monitor market trends and competitive landscape
- Strong cross-functional collaboration with operations IT supply chain customer account entitlement and services teams
- Experience leading change management training SOP documentation and platform adoption
- Experience leading vendor projects with requirements process flows data mapping and feedback loops
- Experience leading UAT and support for production issues escalations and service requests
- Highly preferred experience with CRM ERP B2B integrations APIs Snowflake and MuleSoft
- Preferred experience with inventory planning software PLM tools Power BI or Agentic AI for case management
Nice to have
- Strategic thinker
- Change agent
- Cross-functional leader
- Analytical mindset
- Customer focused
- Collaborative
Day to day
- Own digital capabilities across end-to-end service supply chain and customer operations workflows
- Translate business needs into product features across CRM integrations and service systems
- Prioritize roadmaps propose scalable solutions and drive adoption through releases feedback and measurable outcomes
- Support service supply chain operations by improving logistics repair distribution and global trade management processes