RemotevilleRemote Lead User Researcher Job in UK ParentPay
Lead User Researcher ParentPay
£ -
Analytical SkillsBusiness InsightsHuman Computer InteractionQualitative & Quantitative Research MethodologiesQuantitative ResearchService DesignUX ResearchUsabilityUsability TestingUser Experience
Senior (5-8 years) -
UK
Count on us
230+ employees
B2CEducationFintech
Role
Who you are
- Experience in user research, including qualitative and quantitative methodologies
- Ability to deeply understand user behaviors and needs
- Proficiency in designing and conducting research studies
- Ability to analyze and draw actionable insights from research data
- Experience in line managing, advising, and mentoring others
- Experience working with cross-functional teams to inform product design
- Ability to represent the user perspective in the product development process
- Passion for questioning, empathizing with users, and storytelling through data
- Advocacy for an evidence-based culture in product development
Desirables
- Curious Researcher
- Empathy for users
- Storytelling with data
What the job involves
- Play a crucial role in understanding our users' needs and behaviours to inform the design and development of our digital products and services
- Provide the product teams with insights that inspire and validate the ways they can meet the current and emerging needs of their users
- Plan and conduct qualitative and quantitative research, using a variety of methodologies such as remote and in-person interviews, usability testing and surveys
- Draw clear conclusions and actionable insights from analysing qualitative and quantitative research findings
- Work closely with cross-functional teams to identify and prioritise research questions to reinforce understanding of the problem space and user(s)
- Triangulate data from research and other sources to glean insights and actionable recommendations for our product teams
Company
Company mission
Creating secure cashless economies in schools, ParentPay is the UK’s leading provider of online payment, income management and dinner money administration solutions for schools, local authorities and caterers. Revolutionising the way schools collect income, ParentPay lets parents make payments to school online or in cash through PayPoint for anything from school meals and trips, to uniform and music lessons. Recognised as the domain experts, ParentPay are schools’ trusted partner for online payments, in an ever-changing world of education, where reputation and recommendation count for everything.Company benefits
- Remote work
- Collaborative environment
- Focus on potential and drive
Company values
- Creating secure cashless economies in schools, ParentPay is the UK’s leading provider of online payment, income management and dinner money administration solutions for schools, local authorities and caterers. Revolutionising the way schools collect income, ParentPay lets parents make payments to school online or in cash through PayPoint for anything from school meals and trips, to uniform and music lessons. Recognised as the domain experts, ParentPay are schools’ trusted partner for online payments, in an ever-changing world of education, where reputation and recommendation count for everything.