RRemoteville

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Learning & Development and Quality Assurance Specialist

Skills
E-LearningE-Learning DevelopmentGroup DiscussionsLearning ManagementLearning Management SystemsSubject Matter ExpertsTimelines
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 2-4 years experience in Training or Quality Assurance role preferably in Customer Service/Customer Due Diligence/Fraud Risk/Anti-money Laundering operations
  • Experience with learning management systems (LMS) and e-learning development tools
  • Able to communicate fluently (speaking and writing) in English and one of these languages - Dutch
  • Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization
  • Independent and able to multitask, able to work within timelines
  • Comfortable working in a fast-paced, dynamic environment with changing priorities

Day to day

  • Designing, developing, and implementing effective training programs and materials for employees
  • Ensuring the quality and effectiveness of training programs through evaluation, assessment, and continuous improvement
  • Collaborating with department leaders and subject matter experts to identify training needs, design training programs, manage delivery of training programs, and conduct audits to ensure adherence to standards