How Remoteville checks and expires listings
Leave Specialist
Skills
Analytical SkillsCustomer ExperienceCustomer InteractionKey MetricsService-Level AgreementsSurface FinishU.S. Family And Medical Leave Act
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- More than 2 years of client-facing experience
- Strong verbal and written communication skills
- Excellent organization and attention to detail
- Comfortable using email chat and phone for communication
- Ability to understand basic payroll calculations
- Able to manage confidential information with discretion
- Adaptable in a fast-paced changing environment
- Strong empathy and active listening skills
- Systems-oriented with a process improvement mindset
Nice to have
- Collaborative
- Empathetic
- Proactive
- Adaptable
- Detail-oriented
- Trustworthy
- Optimistic
- Systems-oriented
Day to day
- Manage a portfolio of employee leaves from start to finish across the US and Canada
- Communicate with employees HR teams managers and third parties while protecting confidential medical information
- Track leave details payroll information claims filings metrics and documentation with accuracy and care
- Collaborate with internal teams to improve service resolve issues and enhance the leave experience