Legal Technology Team Lead
Skills
Client DeliveryConfluenceConsultingJiraLaw FirmsLegal Support ServicesLegal Technology
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or equivalent experience in computer science, business administration, or information systems
- 5+ years of experience with 3E or legal technology in a law firm or legal services environment or 5+ years in professional services or consulting environment
- 3+ years experience in customer-facing role
- 2+ years experience in people-management
- Intermediate experience with collaboration and project tracking tools like Jira and Confluence
- Skills in problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality
Nice to have
- Experience with collaboration tools like Jira and Confluence
- Ability to foster trusted relationships with clients
- Develop and maintain team Knowledge Base
- Identify training and continuous improvement needs
Day to day
- Lead team for client engagements and issue resolution.
- Oversee team from various technical backgrounds, ensuring excellent customer experience.
- Collaborate on processes and procedures for efficient client and staff work.
- Develop and improve systems to drive continuous improvement.
- Facilitate client meetings and manage service level agreements.