Remote Legal Technology Team Lead Job in UK Harbor

Who you are

• Bachelor's degree or equivalent experience in computer science, business administration, or information systems
• 5+ years of experience with 3E or legal technology in a law firm or legal services environment or 5+ years in professional services or consulting environment
• 3+ years experience in customer-facing role
• 2+ years experience in people-management
• Intermediate experience with collaboration and project tracking tools like Jira and Confluence
• Skills in problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality

Desirables

• Experience with collaboration tools like Jira and Confluence
• Ability to foster trusted relationships with clients
• Develop and maintain team Knowledge Base
• Identify training and continuous improvement needs

What the job involves

• Lead team for client engagements and issue resolution.
• Oversee team from various technical backgrounds, ensuring excellent customer experience.
• Collaborate on processes and procedures for efficient client and staff work.
• Develop and improve systems to drive continuous improvement.
• Facilitate client meetings and manage service level agreements.