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Level 3 IT Support
Skills
ActingAnydeskCloud SecurityContinuous ImprovementData PrivacyEmerging TechnologiesNetworking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Relevant experience in IT support systems or cyber security
- Experience or knowledge of children’s services care education or charity settings
- Proficiency with remote support tools such as TeamViewer AnyDesk or RDP
- Strong understanding of networking operating systems including Windows and Linux and cloud security
- Familiarity with security tools and cyber security best practice
- Strong problem-solving troubleshooting and prioritisation skills
- Ability to manage multiple tasks effectively including remote support activity
- Curious innovative and values-led approach with excellent people skills
- Full driving licence and access to a car
- Enhanced DBS check required
- Right to work in the UK
Nice to have
- Organised
- Confident
- Values-driven
- Proactive
- Curious
- Innovative
Day to day
- Provide responsive IT support on-site remotely and through the support desk to diagnose and resolve software hardware network and system issues
- Monitor systems and networks to identify risks and maintain secure reliable IT operations including vulnerability scanning patch management and phishing remediation
- Support cyber security compliance and best practice by helping maintain Cyber Essentials certification updating policies and documentation and promoting safe technology use across the organisation
- Work collaboratively with colleagues internal teams and external providers while managing priorities and contributing to IT projects budgeting and continuous improvement
Hiring process
- Submit your application as early as possible