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Major Incident Manager
Skills
Computer ScienceIncident ManagementKeyboardsMajor Incident ManagementMouseOrganization SkillsService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in IT Computer Science or related field required.
- Proven experience in IT incident management with a focus on major incidents.
- Strong leadership and managerial skills able to manage cross-functional teams.
- Excellent communication interpersonal skills proficient in high-pressure scenarios.
Nice to have
- ITSM frameworks familiarity
- strong organizational skills
Day to day
- Lead the response to major incidents ensuring timely and effective resolution.
- Coordinate with IT teams vendors and stakeholders to diagnose and resolve complex issues.
- Contribute to Major Incident Management Meetings to facilitate communication and decision-making.