RemotevilleRemote Major Incident Manager Job in Allentown, PA CAI
Major Incident Manager CAI
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Computer ScienceIncident ManagementKeyboardsMajor Incident ManagementMouseOrganization SkillsService DeskService Operations
Junior (1-2 years) - Mid-level (3-4 years)
AllentownPA
We unite talent and technology to power the possible for our clients, colleagues, and communities.
2695+ employees
B2BConsultingTechnologyIT Service Management
Open for applications
Role
Who you are
- Bachelor's degree in IT Computer Science or related field required.
- Proven experience in IT incident management with a focus on major incidents.
- Strong leadership and managerial skills able to manage cross-functional teams.
- Excellent communication interpersonal skills proficient in high-pressure scenarios.
Desirables
- ITSM frameworks familiarity
- strong organizational skills
What the job involves
- Lead the response to major incidents ensuring timely and effective resolution.
- Coordinate with IT teams vendors and stakeholders to diagnose and resolve complex issues.
- Contribute to Major Incident Management Meetings to facilitate communication and decision-making.
Company
Company mission
CAI is a global services firm dedicated to uniting talent and technology to deliver exceptional solutions for clients in public and commercial sectors. With over 40 years of experience and a commitment to neurodiversity, CAI empowers communities through tailor-made approaches that yield lasting results.Company benefits
- Remote work flexibility
- Opportunity for career advancement
- Extensive training and development programs
Company values
- Innovation
- Integrity
- Collaboration
- Accountability
- Inclusivity