Managed Application Services Coordinator
Skills
Application ServicesBusiness ReportingManagementEmployee Assistance ProgramsIT Service ManagementOccupational HealthProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong organisational planning and administrative skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities deadlines and changing customer requirements
- Strong stakeholder management skills and relationship building ability
- Experience producing operational reporting and management information dashboards
- Understanding of resource planning workload management and utilisation tracking
- Proficiency in Microsoft Office including Excel PowerPoint and Word
- Experience using Microsoft Teams Confluence and SharePoint
Nice to have
- Customer-focused
- Proactive
- Detail-oriented
- Organised
- Collaborative
- Adaptable
Day to day
- Coordinate customer work across the Managed Application Services team to keep delivery organised and on schedule.
- Act as the central point between customers and consultants, maintaining clear communication and resolving coordination issues proactively.
- Monitor priorities, resource capacity, reporting, and service administration to ensure requests are tracked accurately and progress smoothly.
Hiring process
- Initial chat with Talent team
- Senior Team Member interview
- Final role-focused interview
- Offer