Managed Services Consultant
Skills
Software As A ServiceAdoptionAmdocs CRMBusiness Continuity PlanningCustomer SuccessProfessional ServicesReadiness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Relevant experience in managed services customer operations professional services technical services SaaS delivery or medium-to-large IT operations environments
- Ability to manage customer activities requests dependencies documentation follow-through and stakeholder communication with limited oversight
- Strong customer engagement service orientation collaboration problem-solving and professional communication skills
- Comfort working across technical and business stakeholders to clarify needs coordinate actions and support customer outcomes
- Some understanding of IT operations Agentic AI SaaS applications managed service offerings customer support models and post-enablement adoption workflows
- Ability to support platform configuration maintenance integrations release readiness issue diagnosis reporting and reliable customer adoption
- Some understanding of project management principles and ability to organize work track actions manage priorities and follow through across teams
- Bachelor’s degree or equivalent experience in information technology business operations or a related field
- ITIL v4 knowledge or certification preferred relevant technical SaaS platform or customer success certifications a plus
- Demonstrable experience supporting customer accounts technical operations managed services activities or post-implementation SaaS adoption
Nice to have
- Hands-on
- Customer-focused
- Collaborative
- Detail-oriented
- Process-minded
- Proactive
- Adaptable
Day to day
- Support assigned customer accounts after enablement with platform guidance, recurring workflows, monitoring coordination, reporting, and operational follow-through
- Provide practical advice that helps customers improve adoption, maintain reliable day-to-day operations, and execute safe platform changes
- Coordinate with Support Engineering Product Sales Customer Success and Professional Services to resolve issues, track risks, and keep stakeholders informed