RemotevilleRemote Manager, Client Services Job in Boston, MA Zelis
Manager, Client Services Zelis
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Airline TicketingClient CoverageClient ServicesCustomer ExperienceCustomer SatisfactionEvent TicketingService-Level AgreementsTicketing SystemsTraining Documentation
Mid-level (3-4 years)
BostonMA
2255+ employees
HealthcareFintechSaaSPayments
Open for applications
Role
Who you are
- Requires 3-4 years of management experience.
- Bachelor's degree preferred.
- Must have a general understanding of Medicare pricing/reimbursement.
- Strong communication and relationship-building skills essential.
- Proficient in Microsoft applications JIRA and Visium preferred.
Desirables
- Microsoft applications
- JIRA
- Visium
What the job involves
- Lead and direct a team of Client Services representatives.
- Create and maintain training documentation for the team and clients.
- Ensure excellent service levels during peak times by managing client coverage.
- Monitor and analyze help desk performance trends to enhance client satisfaction.
Company
Company mission
Zelis is transforming the healthcare financial experience by creating a connected platform that aligns the interests of insurers, providers, and consumers. With a focus on technology built by healthcare experts, Zelis is dedicated to optimizing and solving financial challenges for over 700 payers and millions of providers and members.Company benefits
- Flexible workplace options
- Dedicated to diversity and inclusion
- Support for professional development.
Company values
- Diversity
- Inclusion
- Equity
- Belonging