How Remoteville checks and expires listings
Manager, Client Services
Skills
Airline TicketingClient CoverageClient ServicesCustomer ExperienceCustomer SatisfactionEvent TicketingService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Requires 3-4 years of management experience.
- Bachelor's degree preferred.
- Must have a general understanding of Medicare pricing/reimbursement.
- Strong communication and relationship-building skills essential.
- Proficient in Microsoft applications JIRA and Visium preferred.
Nice to have
- Microsoft applications
- JIRA
- Visium
Day to day
- Lead and direct a team of Client Services representatives.
- Create and maintain training documentation for the team and clients.
- Ensure excellent service levels during peak times by managing client coverage.
- Monitor and analyze help desk performance trends to enhance client satisfaction.