How Remoteville checks and expires listings
Manager, Customer Onboarding
Skills
Software As A ServiceAdoptionBusiness Process ImprovementConflictContinuous ImprovementCustomer ExperienceIM
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ years' experience in team management
- 7+ years' increasing responsibility in customer onboarding or similar role
- Experience in a SaaS or technology-driven environment
- Strong communication and interpersonal skills
- Ability to manage multiple competing priorities and projects
- Experience with change management and customer adoption
- Strong project management skills with tools such as Jira Hubspot and LMS platforms
- Problem-solving mindset with strategic thinking
Nice to have
- High performing teams
- Continuous improvement
- Customer-first mindset
- Inclusive leadership
- Attention to detail
Day to day
- Lead a team of Onboarding Success Managers to deliver a smooth and effortless customer onboarding experience
- Coach mentor and develop team members while setting clear direction and fostering continuous learning
- Oversee complex onboarding programmes using strong project management and operational judgement to improve customer outcomes
- Analyse customer feedback and performance data to drive continuous improvement across onboarding processes and cross-functional collaboration
Hiring process
- Initial interviews via Zoom
- Meet multiple members of the team
- Process aims to complete in about 2 weeks