RemotevilleRemote Manager, HR Service Center () Job in United States SGS Consulting
Manager, HR Service Center (Remote) SGS Consulting
$ -
Employee RelationsHR PoliciesHuman ResourcesLabor And Employment LawOnboardingPerformance ManagementService CenterService DeliveryTeam PerformanceTicketing Systems
Mid-level (3-4 years) -
United States
SGS is a client-centric organization with proficiency in offering an integrated suite of staffing solutions.
795+ employees
ConsultingHRStaffingPayroll
Open for applications
Role
Who you are
- Oversee pre-employment processes, including background checks, offer letters, and onboarding coordination
- Manage the data entry team for accurate employee records updates across multiple HR systems (Workday, ADP, Ceridian)
- Supervise and guide HR Service Center Coordinators to meet performance and service standards
- Monitor and manage ServiceNow ticketing system for HR inquiries, requests, and issues
- Collaborate with HR teams and other departments to resolve issues and improve processes
- Analyze workflows and implement process improvements
- Ensure compliance with company policies and employment laws
- Generate reports on team performance, transaction accuracy, and service response times
What the job involves
- Managing the day-to-day operations of the HR Service Center to ensure efficient service delivery and adherence to policies
- Overseeing team performance and providing guidance and support to HR service center staff
- Handling complex employee relations issues, ensuring compliance with labor and employment laws
Company
Company mission
Software Galaxy Systems, LLC (SGS Consulting) is a Contingent Workforce Services organization providing a broad range of integrated suite of services through our global delivery platform. SGS brings unparalleled innovative talent management strategies to empower its clients to stay focused on growth of their core business. SGS has structured a comprehensive methodology to manage high-volume staffing, payroll services and SOW’s for today’s competitive landscape. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.Company values
- Innovative talent management strategies
- Client centric approach
- Responsive and streamlined processes
- High process orientation