RRemoteville
SGS Consulting logoSGS Consulting

Manager, HR Service Center (Remote)

Skills
Employee RelationsHR PoliciesHuman ResourcesLabor And Employment LawOnboardingPerformance ManagementService Center
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Oversee pre-employment processes, including background checks, offer letters, and onboarding coordination
  • Manage the data entry team for accurate employee records updates across multiple HR systems (Workday, ADP, Ceridian)
  • Supervise and guide HR Service Center Coordinators to meet performance and service standards
  • Monitor and manage ServiceNow ticketing system for HR inquiries, requests, and issues
  • Collaborate with HR teams and other departments to resolve issues and improve processes
  • Analyze workflows and implement process improvements
  • Ensure compliance with company policies and employment laws
  • Generate reports on team performance, transaction accuracy, and service response times

Day to day

  • Managing the day-to-day operations of the HR Service Center to ensure efficient service delivery and adherence to policies
  • Overseeing team performance and providing guidance and support to HR service center staff
  • Handling complex employee relations issues, ensuring compliance with labor and employment laws