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Manager Lifecycle Marketing

Skills
A/B TestingCampaignsContent StrategyData AnalyticsJourney MappingMarket SegmentationMarketing Campaigns
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Day to day

  • Develop and implement strategies to improve SMB user and account retention
  • Create and optimize engagement campaigns across email in-app messaging and other channels to keep users active and satisfied
  • Design and execute initiatives to increase conversion rates from free users to paid subscribers
  • Conduct A/B testing and leverage data insights to improve conversion tactics and user experience
  • Identify and define target Ideal Customer Profiles for SMB customers
  • Analyze and map the SMB user journey to identify pain points and opportunities for enhancement
  • Track and analyze key performance metrics related to retention and conversion
  • Prepare regular reports to communicate insights and recommendations
  • Develop and execute a content strategy that supports retention and conversion goals
  • Collaborate with the content team to produce high-quality relevant content tailored to the SMB segment
  • Drive multimedia content initiatives to engage and educate users
  • Work closely with Product Engineering Sales Customer Success Marketing and other teams to drive user retention and conversion
  • Partner with external agencies and vendors to support lifecycle marketing initiatives