RemotevilleRemote Manager of Technical Support Job in New York, NY Siena AI
Manager of Technical Support Siena AI
$ -
Customer RetentionCustomer SatisfactionCustomer SupportKey Performance IndicatorsSoftware As A ServiceTeam MotivationTechnical SupportTroubleshooting
New YorkNY
Empathic AI customer service that's almost human. Designed for commerce.
40+ employees
Artificial Intelligence
Role
Who you are
- Minimum 5 years in customer support for SaaS or technical products with at least 2 years in a people management role
- Strong communication and interpersonal skills
- Proficiency in problem-solving and troubleshooting
- Ability to work in a fast-paced, remote environment
- Understanding of ChatGPT and technical products
- Experience in the AI industry is a big plus
Desirables
- Empathy
- Curiosity
- Adaptability
- Collaboration
- Leadership
- Technical Acumen
- Problem-Solving Skills
- Customer-Centric Approach
What the job involves
- You will manage the technical support team within our customer success organization in a player/coach role
- Deliver world class support to our global customer base
- Work closely with multiple teams spanning the globe and the business to deliver world class support
- Build a world class support team and offer insights for continuous improvement of our AI products
- Own customer escalations by partnering with CSMs, engineering, and product teams
- Drive continuous improvement by evaluating current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement
Company
Company mission
Siena AI is on a mission to make exceptional customer experiences universally available and tap into the boundless potential of human connection, redefining how brands engage with their customers.Company benefits
- Competitive salary and opportunity for equity or stock grants
- 15 days off or more if needed
- Learning budget
- Freedom to work from multiple locations
- Build something from the ground up
- Problems worth solving
- Real impact
- Seat at the table
- Equal employment opportunities
Company values
- Customers First
- Honest Communication
- Innovation
- Taking Initiative
- Continuous Improvement
- Adaptability
- Curiosity
- Ownership