Manager, Payroll Connections
Skills
Software As A ServiceBusinessChanging EnvironmentsConflictContinuous ImprovementCustomer ExperienceHuman Interest
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in SaaS or the retirement industry with payroll or 401(k) contribution processing preferred
- 1-2+ years in team lead supervisory or direct people management role
- Proven success managing high-volume accounts and complex implementations
- Experience defining goals success metrics and KPIs
- Ability to streamline operations improve efficiency and meet aggressive targets
- Strong prioritization and execution skills in a fast-paced high-growth environment
- Excellent written verbal and presentation skills
- Strong interpersonal skills and sound decision-making under pressure
- Bachelor’s degree in Business Operations or related field preferred
Nice to have
- Metrics-driven
- People-focused
- Collaborative
- Accountable
- Detail-oriented
- Fast-paced mindset
- Continuous improvement
Day to day
- Lead and coach a team of Payroll Connection Specialists to improve performance, grow capabilities, and meet business goals
- Own payroll integration operations by resolving blockers, improving workflows, and driving efficiency at scale
- Partner across teams to guide clients through technical payroll connections and support 401(k) contribution processing
- Act as the escalation point and subject matter expert for complex integration issues and cross-functional coordination
Hiring process
- Apply directly via the careers page on Greenhouse
- Request an accommodation by emailing applicantaccommodations@humaninterest.com if needed
- Use only official communication from @humaninterest.com email addresses