Member Support Representative Tier 1
Skills
Contact CentersCritical ThinkingFood And Beverage OperationsKnowledge BaseLeadershipNavigationPeer-To-Peer
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a support role on live calls or in person
- Strong written communication for explaining complex information concisely
- Experience handling sensitive and protected information including PII and PHI
- Basic understanding of HIPAA
- Reliable high speed internet with minimum 100 Mbps download and 20 Mbps upload
- Private secure and quiet workspace
- Availability to work 12 to 6:30 PM PT Monday-Friday
Nice to have
- Strong communicator
- Multitasker
- Resilient
- Detail oriented
- Goal oriented
- Independent and team-minded
- Open to feedback
Day to day
- Provide live inbound phone support to members seeking help with services eligibility and benefits
- Guide members through registration appointment scheduling rescheduling and cancellation with patience and empathy
- Troubleshoot platform account and basic technology issues while documenting accurate records and collaborating across teams