RRemoteville
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Member Support Specialist

Skills
AdministrationAppointment SchedulingBehavioral HealthElectronic Health RecordsFitInsurance BillingScheduling Tools
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Passion for Brightline mission and improving behavioral health support
  • Excellent customer service background with a focus on member experience
  • Strong written and verbal communication skills
  • Excellent organization and follow through on simple and complex tasks
  • Comfort using email EHR scheduling tools and related technology
  • Ability to learn new systems quickly and provide feedback
  • Experience with medical office work or insurance billing is a bonus
  • Spanish speaking

Nice to have

  • Detail-oriented
  • Highly organized
  • Mission-driven
  • Adaptable
  • Collaborative

Day to day

  • Conduct first phone calls with new members to assess fit for Brightline services and guide them through the early support experience
  • Schedule appointments and keep member paperwork complete accurate and organized
  • Support providers with administrative tasks answer member questions and manage eligibility claims and payment processing
  • Keep internal team software ultra organized while improving workflows and delighting members as the team scales