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Elite Dynamics logoElite Dynamics

Microsoft CRM (CE) Support Consultant

Skills
Customer EngagementCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportMicrosoft 365Microsoft Power Platform
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Microsoft Customer Engagement experience
  • Microsoft Power Platform experience including Power BI Power Automate Power Apps Power Pages or Copilot Studio
  • Experience with training
  • Excellent communication and customer-facing skills
  • Understanding of the Microsoft Office 365 stack
  • Experience in a support and consultative role

Nice to have

  • Professional attitude
  • Self-motivated
  • Strong attention to detail
  • Resourceful
  • Energetic
  • Enthusiastic

Day to day

  • Respond to customer support queries quickly and professionally via telephone email and the online support system
  • Investigate support issues proactively and manage cases through to resolution while coordinating with Professional Services and third-party providers
  • Maintain control of support calls SLAs and KPI reporting while communicating clearly with customers and suppliers