RRemoteville
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Microsoft CRM (CE) Support Consultant

Skills
Customer EngagementCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceCustomer SupportMicrosoft 365Microsoft Power Platform
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Microsoft Customer Engagement experience
  • Microsoft Power Platform experience including Power BI Power Automate Power Apps Power Pages or Copilot Studio
  • Experience with training
  • Excellent communication and customer-facing skills
  • Understanding of the Microsoft Office 365 stack
  • Experience in a support and consultative role

Nice to have

  • Professional attitude
  • Self-motivated
  • Strong attention to detail
  • Resourceful
  • Energetic
  • Enthusiastic

Day to day

  • Respond to customer support queries quickly and professionally via telephone email and the online support system
  • Investigate support issues proactively and manage cases through to resolution while coordinating with Professional Services and third-party providers
  • Maintain control of support calls SLAs and KPI reporting while communicating clearly with customers and suppliers