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Microsoft Teams Customer Engineer
Skills
Customer SatisfactionHTMLIT Service ManagementLive EventsMicrosoft TeamsPerformance ReviewsTechnology Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 7+ years supporting UC communication solutions for Microsoft Teams
- In-depth experience with Microsoft Teams telephony and architecture
- 5+ years experience with voice video meeting solutions and supporting infrastructure
- Strong knowledge of Microsoft Teams Live Event Webinar and Town Hall support
- SBC configuration experience
- PSTN architecture knowledge
- Understanding of tenant restriction V1 and V2
- Experience with CQD QBR analysis and QoS
- Intune and firewall knowledge related to Teams
- Good understanding of ITIL and service management
- 5+ years in architecture design deployment troubleshooting and technology management
- Understanding of Microsoft's modern IT architecture and strategy
- PowerShell and scripting experience
- Deep troubleshooting skills with Teams
- Experience designing and implementing Teams services
- Experience with Teams deployment
- Experience performing Microsoft Teams health checks and best practice recommendations
Nice to have
- Customer focused
- Trusted advisor
- Detail oriented
- Analytical
- Collaborative
Day to day
- Responsible for customer satisfaction and the deployment adoption and support of Microsoft Teams initiatives.
- Works directly with enterprise customers to build deploy operate and optimize complex environments while acting as a trusted advisor.
- Provides advanced technical support guidance education and best practice recommendations including risk mitigation and problem resolution.
- Leads workshops product reviews health checks assessments and migration or upgrade reviews to improve service quality.