Network Customer Service Support
Skills
AnticipationContact CentersCustomer Relationship ManagementCustomer SupportFinancial TransactionsForward PlanningRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- Experience in a fast paced production environment
- Customer service experience in a transaction based environment preferred
- Ability to handle multiple assignments accurately and efficiently
- Ability to write clearly and effectively
Nice to have
- Empathetic
- Compassionate
- Detail oriented
- Independent
- Collaborative
- Anticipatory
Day to day
- Delivers delegated customer service tasks with accuracy and professionalism
- Receives inquiries by email telephone and CRM then documents issues clearly
- Researches multiple systems to identify root causes and resolve complex issues
- Runs reports prioritizes work by service level agreements and coordinates outreach to internal or external partners