Completing a construction project on schedule and on budget is a herculean task– different teams, different designs, every single time. With hundreds of thousands of variables changing everyday, optimizing construction outcomes has become a massive challenge. 

Doxel is here to change that.
 
Doxel is the only complete automated construction progress tracking solution. By contextualizing vast amounts of disparate project data across site, BIM, schedule, and budget, Doxel empowers teams with an objective view of their project today and an accurate prediction of where it will be tomorrow. Leveraging machine generated and prioritized risk analysis, teams are guided to the right problems in order to stay ahead of cost overruns and schedule delays.

Backed by Insight Partners and Andreessen Horowitz and with a growing team of technologists, creatives, and industry veterans, we're focused on helping customers realize the best outcomes on their construction projects.

Doxel

Construction is the second-largest industry in the world—nearly 4x the size of SaaS—yet it still operates without the automated feedback loops that modern software teams rely on. Without real-time observability, issues are detected too late, contributing to over $3 Trillion in annual global waste.

Doxel brings computer vision and AI to construction, giving teams real-time visibility into progress, risk, and execution. From hospitals to data centers, and from field leaders to executive teams, Doxel is used every day to support better decisions and faster delivery. Our platform is trusted by industry leaders including Shell, Genentech, HCA Healthcare, Kaiser, Turner, and Layton.

Doxel’s automated progress tracking solution keeps teams aligned with hard facts that leave no ambiguity on where the project is today, where it will be tomorrow and what decisions need to be made to land it on schedule and on budget. This enables our customers to deliver projects, on average, 11% ahead of schedule with up to 16% savings on monthly cash flow.

Backed by Insight Partners and Andreessen Horowitz and with a rapidly growing team of engineers, scientists, construction veterans, and Enterprise go-to-market teams, we're driven to help our customers win.

Join us as we continue our journey to transform the $15T Construction Industry!

The Role

You’ll be the engine that keeps customer onboardings moving. Working directly under Doxel’s senior Enterprise Implementation Manager, you’ll own the coordination layer of implementation: knowing exactly what each onboarding needs, tracking it across the internal teams who supply it, and chasing down the gaps before they slip. When a project stalls because a file is missing or a stakeholder went quiet, you’re the person who catches it first.

This is a hands-on, detail-heavy role for someone who takes pride in making sure nothing falls through the cracks. You’ll start by supporting your manager’s accounts and, as you prove you can reliably drive onboardings to completion, you’ll earn increasing direct ownership of customer relationships and accounts of your own.

If you like seeing the impact of your work in days, not quarters, and you want a clear path to grow into a full implementation role, this is that opportunity.

This role is based remotely on the East Coast, with flexibility to overlap with EMEA hours.

Your Day to Day


Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against itCoordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on timeRequest, arrange, validate, and prepare onboarding files to ensure timely, accurate deliveryTrack status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problemFlag risks early to your manager with the context needed to act — and propose a path forward, not just the problemLiaise between department stakeholders to keep everyone aligned on project statusSupport customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgmentCommunicate clearly and concisely in writing — email and async updates are the primary way work gets doneSpot friction in how onboardings run and bring observations forward to help improve the process



What Success Looks Like

Earn increasing ownership of customer-facing accounts as you demonstrate judgment and reliability in driving onboardings to completionSpot friction in how onboardings run and bring recommendations forward to improve the process for the organizationManage multiple concurrent onboardings and customer projects



What You Bring

2+ years in SaaS environment2+ years in Operations, Support, Project Coordination, Analytics, or similar — with a history of tracking and driving measurable improvementsComfortable holding many threads at once — you can coordinate several workstreams that each depend on other people without losing track of anyProcess and structure-driven, with a real method for tracking dependencies Curious and quick to learn — you ask good questions, seek to understand the “why,” and pick up new tools and processes quicklyMeticulously organized with excellent written communication skillsCoachable and self-aware — you take direction well, learn why the system works, and bring your own perspective once you have the contextProactive and self-motivated, you’re a beacon of positivity and enthusiasmHigh aptitude and willingness to continually learn new technologiesAdaptable to ever-evolving processes, with strong personal initiative to executeComfortable supporting US and EMEA timesTravel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed



Preferred Experience

A background or exposure to commercial construction, engineering, and/or design is a big plusExperience supporting SaaS implementations or customer onboardingFamiliarity with project coordination, CRM, or customer success toolingExperience with Planhat or other similar CSPs



Benefits & Company Culture

Competitive Base Salary + Equity PackageRemote first culture (for most roles)Comprehensive Health Insurance (Medical, Dental, Vision)Home Office StipendMonthly allowance for cell phone and internetFlexible PTO, generous company holiday policy



Doxel is an equal opportunity employer and actively seeks diversity at our company. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.

Onboarding Analyst, Customer Success

What the job involves