Onboarding Analyst
Skills
Software As A ServiceCash FlowConstructionContextCustomer Relationship ManagementData CentersEasily Adaptable
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in SaaS environment
- 2+ years in Operations Support Project Coordination Analytics or similar
- History of tracking and driving measurable improvements
- Comfortable coordinating several dependent workstreams at once
- Process and structure-driven with a method for tracking dependencies
- Curious and quick to learn
- Meticulously organized with excellent written communication skills
- Coachable and self-aware
- Proactive and self-motivated
- High aptitude and willingness to learn new technologies
- Adaptable to evolving processes
- Comfortable supporting US and EMEA times
- Travel to quarterly business reviews and additional travel as needed
Nice to have
- detail-oriented
- organized
- proactive
- coachable
- curious
- adaptable
Day to day
- Own the coordination layer of customer onboardings and keep implementation work moving smoothly
- Track requirements, open items, dependencies, and deliverables across multiple concurrent onboardings
- Request, validate, arrange, and prepare files while flagging risks early and keeping stakeholders aligned