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Remote Onboarding Product Specialist Job in UK Acoustic

Onboarding Product Specialist Acoustic
TrainingCustomer SatisfactionOralProduct PromotionProduct SpecialistsProject ManagementVoice Of The CustomerWeb Conferencing
Junior (1-2 years) - 
UK


Be 1-to-1 with everyone.
625+ employees
Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years we’ve been a technological leader providing unified marketing and digital customer experience insights campaign execution behavioral experience analytics and optimized pricing promotion markdown and collaboration technology. Our goal is to help brands build closer lasting more rewarding customer connections through data-driven visibility and personal relevant and frictionless engagement. We have 600 employees around the globe allowing us to maintain a local presence with a global footprint. With the help of our award-winning technology and unbeatable client success teams businesses across industries can drive customer lifetime value.


Role


Who you are

  • At least 2 years customer-facing experience in SaaS environment with emphasis on training or implementation
  • Experience with CRM systems (Salesforce), project management tools (Trello), and communication tools (Slack)
  • Impeccable written and verbal communication skills, ability to interact with every level of customer
  • Strong team player and self-starter who can work autonomously
  • Ability to collaborate and thrive in fast-paced, dynamic, evolving environment

Desirables

  • Bachelor's degree or significant relevant work experience
  • Previous experience in MarTech Industry


What the job involves

  • Support customers to fully adopt MarTech software platform by establishing rapport with key stakeholders and executing process-driven onboarding experience
  • Document customers' desired outcomes, complete product training, obtain documentation for configuration, import data, and roll out product to users
  • Manage a portfolio of onboarding projects across diverse customer industries and geographies while coordinating with Acoustic teams and integration partners to lead customers through onboarding journey

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Company


Company mission

Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology. Our goal is to help brands build closer, lasting, more rewarding customer connections through data-driven visibility and personal, relevant, and frictionless engagement. We have 600 employees around the globe, allowing us to maintain a local presence with a global footprint. With the help of our award-winning technology and unbeatable client success teams, businesses across industries can drive customer lifetime value.



Company benefits

  • Work with diverse industries and geographies
  • Support from several Acoustic teams and integration partners
  • Optimize processes for customer technology adoption
  • Trusted resource for Customer Onboarding Team support
  • Minimal travel required


Company values

  • Acoustic is a customer-obsessed marketing technology company committed to creating powerful tools that are easy to use. For more than ten years, we’ve been a technological leader, providing unified marketing and digital customer experience insights, campaign execution, behavioral experience analytics, and optimized pricing, promotion, markdown, and collaboration technology. Our goal is to help brands build closer, lasting, more rewarding customer connections through data-driven visibility and personal, relevant, and frictionless engagement. We have 600 employees around the globe, allowing us to maintain a local presence with a global footprint. With the help of our award-winning technology and unbeatable client success teams, businesses across industries can drive customer lifetime value.


Company HQ

Conway
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