RRemoteville
Acoustic logoAcoustic

Onboarding Product Specialist

Skills
TrainingCustomer SatisfactionOralProduct PromotionProduct SpecialistsProject ManagementVoice Of The Customer
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • At least 2 years customer-facing experience in SaaS environment with emphasis on training or implementation
  • Experience with CRM systems (Salesforce), project management tools (Trello), and communication tools (Slack)
  • Impeccable written and verbal communication skills, ability to interact with every level of customer
  • Strong team player and self-starter who can work autonomously
  • Ability to collaborate and thrive in fast-paced, dynamic, evolving environment

Nice to have

  • Bachelor's degree or significant relevant work experience
  • Previous experience in MarTech Industry

Day to day

  • Support customers to fully adopt MarTech software platform by establishing rapport with key stakeholders and executing process-driven onboarding experience
  • Document customers' desired outcomes, complete product training, obtain documentation for configuration, import data, and roll out product to users
  • Manage a portfolio of onboarding projects across diverse customer industries and geographies while coordinating with Acoustic teams and integration partners to lead customers through onboarding journey