Operations & Support - AI
Skills
24X7AdoptionAnalytical SkillsContinuous ImprovementOperations ManagementReadinessRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience supporting enterprise platforms and services such as ServiceNow Microsoft Copilot AI/GenAI tools and IAM
- Ability to manage incidents service requests problem management and root cause analysis
- Knowledge of 24x7 service operations SLA adherence and platform monitoring
- Experience with operational governance documentation runbooks dashboards and audit evidence
- Understanding of security privacy access and responsible AI standards
- Strong stakeholder management communication analytical and problem-solving skills
Nice to have
- ITIL knowledge
- Automation mindset
- Collaborative
- Analytical
- Process oriented
- Governance focused
Day to day
- Lead operational support for ServiceNow Microsoft Copilot AI GenAI tools and IAM services in a global 24x7 environment
- Ensure stable service delivery by monitoring performance managing incidents and resolving escalations quickly
- Drive continuous improvement through automation governance reporting and collaboration with cross functional teams