Operations Continuous Improvement Manager
Skills
Continuous ImprovementDMAICFailure Mode And Effects AnalysisIndustrial EngineeringLean ManagementOperationsQuality Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience driving operational excellence and continuous improvement in retail or multi-site environments
- Proven track record leading improvement teams and delivering sustainable change
- Strong problem solving with ability to turn data into actionable insight and influence effectively
- Highly organised delivery-focused approach with success leading end-to-end improvement initiatives
- Proven measurable operational improvement and commercial impact across complex multi-site environments
- Experience leading cross-functional teams pilots and improvement programmes
- Formal Continuous Improvement or Lean qualification preferred
- Hospitality or QSR experience and understanding of operational excellence best practice
- Retail hospitality or consumer-facing operational experience
- Experience embedding CI capability in others
Nice to have
- Subject matter expert
- Analytical
- Influential
- Organised
- Delivery-focused
- Collaborative
- Change leadership
Day to day
- Lead and design continuous improvement initiatives across retail operations to simplify ways of working and improve efficiency.
- Embed sustainable standardised processes that enhance partner experience and customer outcomes.
- Use lean thinking data insight and problem solving to reduce waste variation and complexity while influencing stakeholders across multiple levels.