Operations Experience Specialist
Skills
AdoptionCorporate SOperations ProcessesPlaysProject CoordinationReadinessStrategic Initiatives
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3–5 years experience in operations communications training store enablement process documentation project coordination or related support role
- Experience writing or maintaining SOPs FAQs job aids process documentation or field-facing communications
- Experience partnering cross-functionally with operations training support help desk communications or field leadership teams
- Retail quick-service automotive service franchise or multi-unit operations experience preferred
- Experience using data reporting or trend analysis to identify opportunities and recommend improvements preferred
- Strong written communication skills for clear concise actionable content
- Knowledge of operations processes SOP governance communication planning and change readiness practices
- Ability to translate complex operational updates into practical easy-to-follow guidance
- Strong attention to detail editing proofreading and document management skills
- Ability to manage multiple priorities deadlines initiatives and stakeholder requests
- Strong cross-functional collaboration and relationship-building skills
- Analytical skills to review reporting identify trends and summarize insights into recommendations
- Problem-solving ability and comfort working in a fast-paced changing environment
- Proficiency with Microsoft Office tools and preferred experience with SharePoint Teams Word PowerPoint PowerBI PowerApps reporting dashboards or project tracking tools
Nice to have
- detail-oriented
- collaborative
- analytical
- adaptable
- organized
Day to day
- Owns clear and timely communications that support store operations and field execution
- Writes maintains and governs SOPs FAQs and supporting documentation to keep processes accurate and easy to follow
- Partners cross functionally with training support communications and leadership to align messaging change readiness and operational readiness
- Uses analytics and reporting to identify trends measure performance and recommend improvements that strengthen execution and the store experience
Hiring process
- Apply now
- Request reasonable accommodation if needed during recruitment