Operations Manager
Skills
Customer Journey MappingGeneralistsOperating SystemsOperations ManagementPartnershipsStandard Operating ProcedureStartups
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-6 years in operations or commercial roles at a startup or scaleup
- Experience in consulting with readiness to operate
- Proven ability to wear multiple hats and work across changing responsibilities
- Track record of taking ownership and building or fixing something proactively
- Ability to design processes from ambiguity and run them without a template
- Comfort working with partners customers and clinicians
- Strong practical mindset and willingness to do unglamorous work
- Nice to have experience in health or regulated sectors
Nice to have
- Ownership
- Scrappy
- Adaptive
- Commercially minded
- Relationship builder
- Analytical
Day to day
- Build the UK operation from the ground up alongside the UK GM, creating partner networks systems and launch readiness
- Own customer success for launch by defining standards building the process and running it hands on before scaling it to a team
- Shape the member journey end to end while documenting repeatable playbooks that turn early learnings into a durable operating manual