Operations Manager
Skills
Account ManagementBuild Strong RelationshipsCustomer Relationship ManagementCustomer SuccessMicrosoft ExcelOperations ManagementPerformance Metrics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Business Operations Management or related field or equivalent experience
- 3 to 7 years of experience in operations business operations account management or similar role
- Strong problem-solving and decision-making skills
- Experience managing multiple priorities in a fast-paced environment
- Ability to analyze data and turn insights into action
- Excellent communication and relationship-building skills
- High level of ownership accountability and organization
- Proficiency with Microsoft Excel and business systems such as CRM ERP or project management software
Nice to have
- Ownership
- Accountability
- Organized
- Collaborative
- Forward-thinking
Day to day
- Own the operational performance of an assigned territory and ensure exceptional service delivery
- Build strong relationships with customers and service providers to support retention and growth
- Analyze performance metrics and implement practical solutions to improve results and resolve issues