Operations Senior Manager, AI
Skills
Artificial IntelligenceConsumerContact CentersCredit CardsCustomer Service OperationsFintechFinancial Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years of program or project management experience
- 5+ years of operations leadership including contact center or customer operations
- Strong foundation in strategy development with a track record of driving results through cross-functional teams in ambiguous environments
- Structured data-driven problem solver with a bias for action
- Comfortable owning an agenda without a playbook and earning executive trust through the work
- Ability to travel approximately four times a year for two to five days at a time
Nice to have
- Curious
- Analytical
- Cross-functional leader
- Ambiguous-environment operator
- Execution-focused
Day to day
- Own Mission Lane's operations AI agenda from strategy through execution in a newly created leadership role.
- Identify high-impact operational problems where AI can create meaningful improvements and size opportunities within the Mission Lane context.
- Partner cross-functionally with Product Engineering vendors and Operations to build business cases sequence initiatives and establish governance for continuous improvement.