Operations Shift Lead
Skills
Computer ScienceIT EscalationInformation TechnologyInfrastructure ServicesLeadershipOperationsRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in information technology computer science or related technical field or equivalent experience
- 5+ years supporting enterprise IT infrastructure environments
- 2+ years leading technical operations teams or senior operational role
- Hands-on familiarity with ServiceNow Datadog or Splunk for monitoring and observability
- Excellent executive communication and cross-functional collaboration skills
Nice to have
- Operational leadership
- Reliability engineering
- Service management
- Financial acumen
- Crisis management
- People leadership
- Strategic communication
- Execution focus
- Continuous improvement
- Comfort with ambiguity
- Resilience
- Customer orientation
Day to day
- Lead global infrastructure operations that keep endpoint, identity, network, and collaboration services stable and responsive.
- Coordinate incident response, root cause analysis, problem management, and corrective actions to improve reliability and reduce recurrence.
- Partner across service delivery, engineering, cybersecurity, and business teams to strengthen ITSM processes and operational readiness.