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Operations Specialist I, High-Tech
Skills
Contact CentersIT EscalationImport ExportImport OperationsInternet BackboneOSI ModelService Providers
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Able to move rapidly from one critical task to another
- Strong verbal and written communication skills
- Attention to detail in high-pressure situations
- Ability to navigate airline booking and tracking websites
- Understanding of import and export processes
- Ability to interpret create and audit international shipping documentation
- Experience handling inbound and outbound communications
- Ability to escalate issues appropriately and promptly
- Comfort meeting minimum performance metrics and service standards
- Ability to source driver coverage and manage airway bills
Nice to have
- Detail-oriented
- Proactive
- Highly adaptable
- Customer-focused
- Calm under pressure
- Problem-solver
Day to day
- Set up new time-critical orders accurately using standard work practices and client-specific SOPs.
- Monitor shipment progress closely and confirm milestones are completed on time across multiple platforms.
- Provide proactive customer updates, resolve issues quickly, and coordinate alternative solutions to protect delivery timelines.