Operations Support Specialist
Skills
Analytical SkillsData FlowEmergency SituationsField TechniciansIT Service ManagementLaw EnforcementService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent required
- 2+ years in customer service technical support operations support or IT-related field preferred
- Strong troubleshooting and analytical skills
- Experience with service desk or help desk ticketing systems such as ServiceNow
- Knowledge of hardware and software troubleshooting
- Familiarity with Linux operating systems preferred
- Familiarity with Windows server installation and configuration is a plus
- Experience with systems monitoring tools and operational dashboards
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and multitasking abilities
- Ability to prioritize and respond effectively during high-priority incidents
Nice to have
- Customer-focused
- Detail-oriented
- Collaborative
- Organized
- Adaptable
Day to day
- Provide front-line technical support to internal and external customers for tolling and transportation systems.
- Monitor system health and operational dashboards to keep hardware and software running efficiently.
- Troubleshoot incidents, coordinate escalations, and support installations, testing, and validation of new components.