Operations Team Lead
Skills
CoachingHealthcareLeadershipRCMRoot CauseScratchService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2 to 5 years in a process-driven SLA-driven environment
- 1 to 2 years directly managing a team of 5 or more
- Experience owning workflow execution quality productivity or throughput
- Background in healthcare operations such as prior authorization patient access pharmacy or RCM
- Ability to coach with direct specific feedback and develop people deliberately
- Comfort with ambiguity and ability to structure half-defined problems
- Analytical and technically fluent with complex software tools
- Experience building or redesigning a process from scratch under time pressure
- Trusted by specialists peers and leadership for honest early signal
Nice to have
- Hands-on leader
- Data driven
- Process minded
- Patient focused
- Strong communicator
- Analytical
Day to day
- Lead a team of Operations Specialists and manage day-to-day workflow execution for patient medication access.
- Own productivity quality and SLA performance while monitoring data daily and acting on bottlenecks and root causes.
- Handle escalations coach specialists improve ramp time and build systems SOPs training and tooling that scale with team growth.