Operations Team Lead
Skills
Analytical SkillsCoachingContact CentersCustomer Relationship ManagementInterest RatesLeadershipManagement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience as a Team Lead Sales Team Lead Appointment Setting Team Lead or Call Center Supervisor
- Strong understanding of cold calling lead qualification and appointment setting processes
- Excellent leadership coaching and team management skills
- Strong communication problem solving and decision making abilities
- Experience conducting call quality evaluations and performance coaching
- Ability to analyze KPIs identify trends and implement performance improvement plans
- Experience using CRM systems and performance tracking tools
- Ability to work independently in a remote environment while managing a distributed team
- Dedicated and professional home workspace
- Reliable laptop or desktop computer
- Noise cancelling headset with a clear microphone
- Stable high speed internet connection
- Backup internet solution mobile hotspot or secondary ISP
- Reliable electricity with a backup power source UPS inverter or generator
Nice to have
- Results-oriented
- Accountable
- Analytical
- Proactive
- Organized
Day to day
- Lead and supervise a team of Appointment Setters serving the US market
- Monitor daily performance and track KPIs appointments conversion rates and call metrics
- Conduct QA reviews coach team members and resolve operational issues to improve results