Operations Team Lead
Skills
Analytical SkillsCoachingTrainingContinuous ImprovementData CollectionInvoice VerificationRoot Cause
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience as a people manager or operations lead
- Strong written and verbal communication skills
- Ability to work at a fast pace and manage a heavy flow of emails
- Ability to respond quickly to urgent program issues
- Great people management skills including rapport building clear expectations and constructive feedback
- Self-motivated with a proven track record
- Team player willing to assist where needed
- Ability to analyze data and create measurable action plans
- Ability to travel
Day to day
- Oversee day-to-day operations for field driving resources and ensure work follows standard operating procedures.
- Provide coaching mentoring and performance guidance to field surveyors while supporting their professional development.
- Monitor service levels analyze reporting details and drive corrective actions to improve performance customer satisfaction and operational efficiency.