RRemoteville

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Part-time Benefit Center Advocate

Skills
Benefits AdministrationFlexible Spending AccountsHealth InsuranceHealth Savings AccountsHuman Capital ManagementInsurance BrokerageOpen Enrollment
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong customer-centric mindset with exceptional phone etiquette and communication skills
  • Comfortable with technology and able to use a Windows Enabled PC Laptop or MacBook with internet speeds above 50 Mbps download and 5 Mbps upload
  • Able to work a flexible schedule choosing shifts on a weekly basis and attending a 16-day paid training program
  • Resourceful and creative problem solver with strong interpersonal skills and ability to collaborate with team members
  • Healthcare benefits or insurance industry experience is strongly preferred but not required

Nice to have

  • Strong resourcefulness
  • Collaborative
  • Creative problem solver

Day to day

  • Answer a broad range of inbound calls regarding benefit enrollment verify tech and active enrollment inquiries in a professional and positive manner
  • Assist with benefit enrollment related questions and thoroughly document call details
  • Ensure compliance in all areas by accurately processing transactions in a timely manner
  • Provide excellent customer service to clients using strong interpersonal skills

Hiring process

  • Complete initial application via XOR chatbot
  • Undergo background check