Remote Part Time Chat Customer Service Agent Job in Tampa, FL Leading Edge Connections, LLC.

Who you are

• Love of music
• 3-5 years call center chat experience
• Technical experience preferred
• Experience in Zendesk is a plus
• Typing speed 30 wpm with 90% accuracy
• Strong messaging communication skills and active listening abilities
• Ability to work independently and utilize resources
• Excellent grammar and understanding of chat acronyms
• Previous work from home experience preferred
• Understanding of contact center support metrics
• High School Diploma or equivalent
• Own computer with required specifications
• USB headset
• Hardwired to router
• Up-to-date antivirus software

Desirables

• Fun-loving attitude
• Passionate
• Empathetic
• Quick learner

What the job involves

• Helping fans via ticketing including purchasing merch password resets website assistance and troubleshooting
• Express genuine empathy and concern for customers' issues and address them
• Identify high-risk customer situations and escalate appropriately without hesitation
• Document required information and chat details accurately
• Multi-task using multiple systems and communicate with customers positively and professionally