Part Time Chat Customer Service Agent
Skills
Airline TicketingChatContact CentersCustomer InteractionEvent TicketingNetbooksPop
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Love of music
- 3-5 years call center chat experience
- Technical experience preferred
- Experience in Zendesk is a plus
- Typing speed 30 wpm with 90% accuracy
- Strong messaging communication skills and active listening abilities
- Ability to work independently and utilize resources
- Excellent grammar and understanding of chat acronyms
- Previous work from home experience preferred
- Understanding of contact center support metrics
- High School Diploma or equivalent
- Own computer with required specifications
- USB headset
- Hardwired to router
- Up-to-date antivirus software
Nice to have
- Fun-loving attitude
- Passionate
- Empathetic
- Quick learner
Day to day
- Helping fans via ticketing including purchasing merch password resets website assistance and troubleshooting
- Express genuine empathy and concern for customers' issues and address them
- Identify high-risk customer situations and escalate appropriately without hesitation
- Document required information and chat details accurately
- Multi-task using multiple systems and communicate with customers positively and professionally