How Remoteville checks and expires listings
Part-Time Customer Care Specialist
Skills
ShopifyConflict ResolutionCustomer Relationship ManagementGrammarlyMarketingOrder ProcessingProduct Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of customer service experience preferably in e-commerce or CPG
- Experience using CRM or help desk platforms such as Gorgias Zendesk or Salesforce
- Strong written communication skills
- Ability to troubleshoot across multiple systems platforms and tools
- Highly organized with strong attention to accuracy and detail
- Ability to work independently in a remote or hybrid environment
- Strong problem-solving conflict resolution and consumer-centric decision-making abilities
Nice to have
- Detail-oriented
- Organized
- Consumer-focused
- Independent
- Collaborative
- Growth-minded
Day to day
- Provide courteous and accurate consumer support across email chat and phone channels
- Resolve inquiries about orders accounts products subscriptions promotions and website navigation
- Use Gorgias Shopify and ShipBob to manage tickets process order changes and document consumer feedback
- Collaborate with Quality Operations Marketing and Product Development to report trends and improve the consumer experience