Partner Success Associate
Skills
Attention To DetailCreativeCustomer SuccessHigh Level Of AccuracyOralPartnershipsSales Operations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in senior living community sales and marketing essential
- BS/BA in Business Education Training Organizational Development or Liberal Arts required
- 1+ years in customer success or sales operations for B2B SaaS or Tech
- Exceptional problem-solving and analytical skills
- Strong communication skills and ability to proactively communicate
- Passion for Customer Experience
- Proven leadership capabilities and conflict resolution skills
Nice to have
- Data Driven
- Analytical
- Proactive Communication
- Customer Experience Focus
- Conflict Resolution
- Leadership Skills
Day to day
- Support the Partnerships team with community and local advisor partnerships
- Run point in communicating with teams for monthly program audits
- Lead management and response of support systems
- Support communications via email phone and messaging
- Assist with referral management and auditing for communities