How Remoteville checks and expires listings
Partner Support Engineer
Skills
Customer SupportCyberarkEnglishOperating SystemsRoot CauseSupport EngineersTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5-7 years in Technical Support or similar role in a software company
- 3+ years at SaaS or security vendor in consultancy or advisory role
- Understand technical aspects of complex systems
- Strong technical troubleshooting and problem-solving skills
- Excellent communication skills
- Experience with enterprise-level customer support
- Willingness to learn
- Able to work independently and in a team
- Time management skills
- Knowledge of Microsoft Windows server platforms
- Participate in on-call rotation for 24/7 support
- Working knowledge of CyberArk products
- Follow documented KCS best practices
Nice to have
- Adaptable
- Enthusiastic
- Collaborative
Day to day
- Provide front-line technical support for enterprise customers and partners through web, phone, and email
- Resolve technical problems related to CyberArk product line of IT Security and Privileged Access Management solutions
- Support customers by researching, reproducing, and troubleshooting issues using acquired knowledge
- Develop and review knowledge sharing content for both internal and customer-facing platforms
- Collaborate with global support colleagues and other departments to ensure customers and company success