RRemoteville
ZAVA logoZAVA

Patient Care Advisor

Skills
Attention To DetailCQCComplaint ManagementCustomer Experience ManagementOrganization SkillsProduct QualityQuickness
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience in customer-facing and administrative roles handling multiple queries prioritizing as needed
  • Strong decision-making skills under pressure remaining calm
  • Attention to detail with strong organizational skills
  • Adaptability to changing demands and fast-paced environments
  • Proven IT skills
  • Fluency in German both written and spoken
  • Team-oriented mindset
  • Ability to adhere to regulations and policies
  • Commitment to task completion
  • Caring empathetic mindset to help patients
  • Strong initiative taking feedback well and being kind
  • Inquisitive nature questioning the status quo and exploring new possibilities
  • Resilient attitude embracing change and challenges

Nice to have

  • Humble
  • Innovative
  • Macher
  • Quickness
  • Resilient

Day to day

  • Providing patient care through written and verbal communication delivering a WOW end-to-end experience
  • Assisting with doctors’ clinical work including communication with other healthcare professionals and administrative tasks
  • Recording and escalating complaints and incidents appropriately
  • Facilitating communication between ZAVA and its patients labs and partner pharmacies
  • Collaborating within the Patient Care Team to ensure consistent and efficient care across all locales
  • Regularly reviewing personal performance to improve effectiveness both individually and as part of the team and wider company
  • Adhering to regulatory requirements including CQC compliance performing office-based administrative duties including reception desk support