Remote Patient Care Advisor Job in UK ZAVA

Who you are

• Experience in customer-facing and administrative roles handling multiple queries prioritizing as needed
• Strong decision-making skills under pressure remaining calm
• Attention to detail with strong organizational skills
• Adaptability to changing demands and fast-paced environments
• Proven IT skills
• Fluency in German both written and spoken
• Team-oriented mindset
• Ability to adhere to regulations and policies
• Commitment to task completion
• Caring empathetic mindset to help patients
• Strong initiative taking feedback well and being kind
• Inquisitive nature questioning the status quo and exploring new possibilities
• Resilient attitude embracing change and challenges

Desirables

• Humble
• Innovative
• Macher
• Quickness
• Resilient

What the job involves

• Providing patient care through written and verbal communication delivering a WOW end-to-end experience
• Assisting with doctors’ clinical work including communication with other healthcare professionals and administrative tasks
• Recording and escalating complaints and incidents appropriately
• Facilitating communication between ZAVA and its patients labs and partner pharmacies
• Collaborating within the Patient Care Team to ensure consistent and efficient care across all locales
• Regularly reviewing personal performance to improve effectiveness both individually and as part of the team and wider company
• Adhering to regulatory requirements including CQC compliance performing office-based administrative duties including reception desk support