How Remoteville checks and expires listings
Patient Care Advisor
Skills
Attention To DetailCQCComplaint ManagementCustomer Experience ManagementOrganization SkillsProduct QualityQuickness
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer-facing and administrative roles handling multiple queries prioritizing as needed
- Strong decision-making skills under pressure remaining calm
- Attention to detail with strong organizational skills
- Adaptability to changing demands and fast-paced environments
- Proven IT skills
- Fluency in German both written and spoken
- Team-oriented mindset
- Ability to adhere to regulations and policies
- Commitment to task completion
- Caring empathetic mindset to help patients
- Strong initiative taking feedback well and being kind
- Inquisitive nature questioning the status quo and exploring new possibilities
- Resilient attitude embracing change and challenges
Nice to have
- Humble
- Innovative
- Macher
- Quickness
- Resilient
Day to day
- Providing patient care through written and verbal communication delivering a WOW end-to-end experience
- Assisting with doctors’ clinical work including communication with other healthcare professionals and administrative tasks
- Recording and escalating complaints and incidents appropriately
- Facilitating communication between ZAVA and its patients labs and partner pharmacies
- Collaborating within the Patient Care Team to ensure consistent and efficient care across all locales
- Regularly reviewing personal performance to improve effectiveness both individually and as part of the team and wider company
- Adhering to regulatory requirements including CQC compliance performing office-based administrative duties including reception desk support