Patient Onboarding Associate
Skills
Appointment SchedulingTrainingContact CentersHealthcareInterpersonalOutagesPsychotherapy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Office Admin experience 1 year required
- High customer service and interpersonal communication skills
- Call center or high call volume experience 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Reliable high-speed internet and backup internet option required
Nice to have
- Motivated
- Customer-oriented
- Professional
- Detail-oriented
- Adaptable
- Collaborative
Day to day
- Serve as the first point of contact for new and existing patients in a fast-paced call center environment.
- Answer incoming calls professionally and coordinate scheduling and rescheduling for physical therapy appointments.
- Collect and communicate accurate patient details while supporting outbound outreach and email follow-up for patient leads.