Patient Onboarding Associate
Skills
Appointment SchedulingTrainingContact CentersHealthcareInterpersonalOutagesPsychotherapy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Office Admin experience 1 year required
- High customer service and interpersonal communication skills
- Call center or high call volume experience 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Reliable high-speed internet and backup internet required
Nice to have
- Motivated
- Customer-oriented
- Professional
- Detail-oriented
- Collaborative
- Supportive
Day to day
- Serve as the first point of contact for new and existing patients in a fast-paced call center environment.
- Handle incoming calls professionally while scheduling and rescheduling patient appointments with physical therapists.
- Collect and communicate accurate patient details, coordinate healthcare provider calls, and complete outbound outreach to patient leads.