Patient Onboarding Associate
Skills
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What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Office Admin experience 1 year required
- High level of customer service and interpersonal communication skills
- Call or contact center or other high call volume experience 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Reliable high-speed internet for remote work
- Backup internet option required
Nice to have
- Customer-oriented
- Professional
- Empathetic
- Accountable
- Adaptable
- Detail-focused
Day to day
- Serve as the first point of contact for new and existing patients in a busy call center
- Answer inbound and outbound calls and emails with empathy professionalism and solution-focused support
- Register patients schedule and reschedule appointments collect accurate demographic medical and insurance details and coordinate with providers
- Navigate multiple systems at once while performing data entry screen sharing and patient guidance in a remote environment