Payment Operations Specialist
Skills
Analytical SkillsCustomer Relationship ManagementData IntegrityData ValidationDocumentationEdtechNotion Productivity Software
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1+ year of experience in an operational role within IT SaaS EdTech or a technology-driven environment
- Advanced English communication skills both written and spoken
- Advanced Excel skills including complex formulas data validation reporting and large datasets
- Experience with operational systems such as billing platforms CRM tools help desk systems or data management tools
- Strong analytical and problem-solving skills with ability to identify root causes
- Excellent attention to detail and high accuracy with financial operational and student data
- Ability to manage multiple priorities with strong organization and time management
- Comfort with routine operational tasks and process improvement mindset
- Ability to thrive in a fast-paced environment with changing priorities and incomplete information
- Proactive mindset with strong ownership and accountability
- Experience using collaboration and documentation tools such as Slack Notion or similar
- Strong interpersonal and stakeholder management skills across different teams and functions
- Interest in technology online education and digital products
Nice to have
- Process improvement mindset
- Automation interest
- Fast-paced adaptability
- Ownership
- Attention to detail
Day to day
- Manage and process student payments with high accuracy across schedules billing records and partner systems
- Support loan operations by reviewing eligibility coordinating documentation and maintaining records through approval
- Maintain and validate payment data reconcile transactions and resolve payment issues to protect data integrity
- Process student documentation manage refunds and collaborate cross-functionally to improve workflows and student experience