Payroll Care Team Leader
Skills
CoachingContinuous Process ImprovementCreativeCustomer SatisfactionManufacturing Process ImprovementPayroll AdministrationPayroll Processing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 3 years experience leading teams of individual contributors
- Deep understanding of customer experience call center metrics, best practices, and tools
- Background in payroll required
- Deep understanding of customer satisfaction indicators and best practices
- Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty
- Demonstrated success in continuous process improvement
- Experience using data to build new processes and improve existing ones
- Ability to hire, coach, and retain top talent in a highly complex and regulated support experience
- Bachelor's degree preferred, but not required
Nice to have
- Creative
- Excellent problem-solving skills
Day to day
- Lead a Payroll and Taxes team of passionate individuals and support their daily activities
- Create an environment of continuous development and improvement through mentoring, coaching, and feedback
- Empower a team to use scalable systems and metrics to monitor and improve the customer experience
Hiring process
- Not mentioned