Remote Payroll Care Team Leader Job in United States Gusto

Who you are

• Minimum of 3 years experience leading teams of individual contributors
• Deep understanding of customer experience call center metrics, best practices, and tools
• Background in payroll required
• Deep understanding of customer satisfaction indicators and best practices
• Expertise in identifying, analyzing, and implementing behaviors that build customer loyalty
• Demonstrated success in continuous process improvement
• Experience using data to build new processes and improve existing ones
• Ability to hire, coach, and retain top talent in a highly complex and regulated support experience
• Bachelor's degree preferred, but not required

Desirables

• Creative
• Excellent problem-solving skills

What the job involves

• Lead a Payroll and Taxes team of passionate individuals and support their daily activities
• Create an environment of continuous development and improvement through mentoring, coaching, and feedback
• Empower a team to use scalable systems and metrics to monitor and improve the customer experience

Application process

• Not mentioned