RRemoteville
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Payroll Implementation Manager

Skills
Continuous ImprovementCustomer Relationship ManagementDashboardsData VisualizationManagementPayroll ManagementPayroll Processing
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience as a Payroll Implementation Manager, Coordinator, or similar onboarding-focused payroll role
  • Team Lead or Team Manager or similar senior level experience with hands on line management responsibilities
  • Strong working knowledge of UK payroll and pension set-up
  • HMRC balancing and parallel running experience
  • Experience managing customer relationships through onboarding and go-live
  • Familiarity with PayCaptain or a comparable payroll platform is a bonus

Nice to have

  • Meticulous
  • Organised
  • Calm under pressure
  • Customer-focused
  • Proactive communicator

Day to day

  • Lead end-to-end payroll and pension implementations for new customers, ensuring setups are accurate and ready for go-live.
  • Run workbook sessions, deliver admin and user training, and coordinate closely with customers, internal teams, and technical support.
  • Manage daily team operations, including huddles, workload allocation, one-to-ones, and ongoing support for team development.