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PCI Compliance Specialist
Skills
Analytical SkillsContact CentersCustomer ExperienceData PrivacyEnhanced Data Rates For GSM EvolutionEventsMicrosoft Word
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- 1+ years in call center customer support
- Proficiency in Microsoft Word Excel and Outlook
- Strong communication and active listening skills
- Professional phone presence and soft skills
- Detail-oriented with ability to multitask
- Solid decision-making and problem-solving abilities
Nice to have
- Collaborative
- Upbeat
- Customer-focused
- Detail-oriented
Day to day
- Provide prompt and courteous customer support across phone chats email and back-office tickets
- Guide customers through the PCI-DSS compliance process with clear step-by-step instructions
- Assist users with navigating troubleshooting and resolving platform issues while maintaining accuracy and compliance