People Business Partner - Customer Operations
Skills
Agility TrainingAnalyticsBench StrengthCustomer SuccessOperating ModelsOrganizational DevelopmentRecruiting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in People Operations with business partnership experience, ideally in Customer Success and Support
- Experience in a startup environment supporting a global workforce
- Proven ability to create and implement organizational effectiveness strategies
- Strong knowledge of U.S. and LATAM employment legislation including Mexico and Colombia
- Experience in organizational development, talent acquisition, employee engagement, and performance management
- Excellent judgment and problem-solving skills
- Proficiency with HR tech stack preferably Rippling HRIS and Lattice
- Strong communication interpersonal and leadership skills with ability to influence at all levels
Nice to have
- Spanish speaking
- Startup mindset
- Systems-oriented
- High agility
- Data-driven
Day to day
- Serve as a strategic people partner to Customer Success and Support leaders, aligning people strategy with business priorities and helping scale high-performing teams.
- Advise leaders on organizational design, workforce planning, team structure, and operating models that improve accountability and business outcomes.
- Coach managers on performance management, talent decisions, employee relations, culture, engagement, and compliance while using data to drive practical recommendations.