People Operations Generalist
Skills
Software As A ServiceAdministrationAppealsInternet BackboneOpen EnrollmentPeople ProcessesRegulatory Requirements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4–7 years in people operations at a senior individual-contributor level
- Direct experience administering an HRIS such as Workday Rippling or similar
- Benefits administration across medical dental vision FSA and COBRA
- Leave administration experience including FMLA short- and long-term disability and parental leave
- Familiarity with US compliance reporting including ACA EEO-1 Medicare Part D and PCORI
- Audit support experience such as SOC 2
- Experience with HR ticketing and workflow tools such as Zendesk or similar
- Track record of automating manual processes
- Proficiency with Google Workspace and Microsoft Office 365
- Comfort using Anthropic Claude and other AI tools
- Experience in a fast-paced high-growth environment ideally SaaS
- Comfort with ambiguity and evolving priorities
- Strong service mindset and high integrity with sensitive employee data
- Attention to detail that holds up under volume
Nice to have
- Automation mindset
- High integrity
- Service mindset
- Detail oriented
- Comfort with ambiguity
Day to day
- Own the employee lifecycle from onboarding through offboarding with accuracy and care.
- Administer benefits leave programs HRIS updates and compliance reporting while improving the employee experience.
- Automate repetitive people operations tasks and build self-service so employees and managers can resolve routine needs faster.
- Support employees and managers with clear guidance templates and timely service while maintaining sensitive data and handbook content.